Michael is the founder & CEO of Los Angeles-based Service (getservice.com). Service provides on demand customer service to consumers who experience a problem with a business. After verifying the validity of the consumer’s claim, Service reaches out to the business and brokers a fair resolution for all. Consumers benefit by saving time, and businesses benefit by not having angry/emotional consumers yelling at a call center rep or tweet-storming. Service uses a combination of machine learning software and real live humans to resolve issues. To date the company has raised close to $4M in venture capital, with its main backer being San Francisco-based Founders Fund, and has saved consumers hundreds of thousands of dollars while protecting hundreds of brands.
Prior to Service, Michael was the co-founder & CEO of Mobile Roadie, one of the world’s most successful mobile app platforms, with clients such as Disney, the World Economic Forum, Madonna, the Rolling Stones, the Wynn Las Vegas, Dallas Mavericks, and Harvard University.
Michael also co-founded and served as the CEO of nesting.com, a “Facebook for moms,” founded Fluidesign, an interactive agency, and at the age of 15, founded Video Game Central, selling new and used video games online at the beginning of the Internet.
Michael has been active in the Los Angeles tech community, serving on the board of the Young Entrepreneurs Organization, advising the Southern California Entrepreneurship Academy, and speaking regularly at his alma mater – the University of Southern California, where he regularly advises that “grades don’t equal success.”
He has been the recipient of numerous awards including the Los Angeles County SBA Young Entrepreneur of the Year award, one of the “Best Entrepreneurs under 25″ by BusinessWeek, and noted as one of the “Top 20 in their 20’s” by the Los Angeles Business Journal.
Improve customer service to consumers who experience a problem with a business